Unified Communications (UC) comprises of many such elements such as Telephony, E-Mail, Chat, Voice Mail, Fax and Web Services. As today enterprises make long term plans to adopt Unified Communications (UC), they are deploying Voice over IP (VoIP) to anchor their strategies. Maintaining a consistent Quality of Experience (QoE) is critical to realizing the benefits of this unified approach.
If you are going to achieve greater business productivity and reduce IT expense then a cohesive management system needs to manage both data applications and Voice Services (IP Telephony). You need visibility into your Unified Communication deployment regardless of its complexity or your choice of technology vendors
Three Phases to ensure a successful deployment of unified Communications
Planning your VoIP Deployment
- Proactively improve Quality of Experience