If you have gone through the cost and expense of deploying a new IVR or contact Center Solution, you know some of the unexpected surprises that you run into. In a recent survey 96% of respondents said they would switch to a competitor as a result of a bad experience with a contact center. So getting it right the first time is very important to maintaining your business.
The Bottom Line
|Test the Design|
|Test before Deployment|
|Test After Deployment|
If an application doesn’t perform the way it needs to, customers are going to turn to your agents – or your competitors – to get the level of service they requireBy Testing your system before and during deployment you can ensure that your system is delivering the high quality experience to your customers.