Net Optics Director 6.0.1 Gears Up to Meet Your Growing Challenges

Net Optics Director 6.0

Upgrade Now To Streamline Your Key Tasks

Now Director™ 6.0.1 upgrade streamlines next-generation monitoring to help you get ahead and stay there. Check out our expanded menu of access control and filtering capabilities, modified GUI interface, and improved system performance—for all Director and Director Pro models:

  • Smart Security Management
  • More High-Performance Features
  • Improved SNMP Support
  • Modified GUI — and much more!
Net Optics Director 6.01 Security

Tighten up security with role-based access control for filters management

Administrators can assign degrees of filter access level to each user—including “no access” to filters Plus—you can now add a name and brief description to each filter for quicker, easier identification.

Net Optics Director 6.0 Expanded Port Statistics

Expanded port statistics tell more

See packet drop statistics for each below-criteria port, undersize packets(<64 bytes) and packets with MTU error.

Net Optics Director 6.0 streamlined DaisyChain Config

Way to Grow! Streamlined daisy chain communication

We amped up communication while cutting cost and complexity with intelligent new performance improvements.

Net Optics Director - Faster Load Filtering time

Faster filter loading saves time and effort

We’ve cut loading time for filters on standalone and daisy chain deployments to boost system performance.

Net Optics Director 6.0 SNMP

Improved SNMP Support

SNMP interface supports role-based access control for filters, filter name and description, system uptime, packet drop counter features. MIB syntax conforms to SNMP v2

Net Optics Director - Modified GUI

Modified Web GUI

We’ve redesigned our GUI and added support for filter tagging, up to 5 syslog servers, new filter control features, system unconfig, and system shutdown.

Plus More
  • Configure local log from CLI for added convenience.
  • Display system uptime since last reboot.
  • Revised, intuitive and specific format for error and warning messages.

Director software version 6.0.1 upgrade required. Version 6.0.1 supports Director models DIR-3400, DIR-5400, and DIR-7400 and Director Pro models DIR-3400P and Dir-6400P.

Contact us at Telnet Networks to see about your upgrade

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Eastlink delivers 200Mbps in Nova Scotia

Canadian triple-play cableco Eastlink has launched new ‘super-fast’ cable broadband internet service packages under the names ‘Internet 200’ (200Mbps download) and ‘Internet 80’ (80Mbps download) in the Atlantic Canada region, the company announced Friday. Its premium 200Mbps service is an upgrade from its previous 100Mbps top-speed introduced in 2010, and is initially only available in and around Halifax, Nova Scotia. The company, which is claiming the service is the fastest in Atlantic Canada, added that it will be rolling out the new speeds to markets in Nova Scotia and its other coverage zones during the year ahead.

Thanks to TeleGeography for this Article

Bell agrees CAD3.4bn takeover of Astral

Telecoms and pay-TV group Bell Canada Enterprises (BCE) has agreed to acquire broadcasting content provider Astral Media in a deal valued at CAD3.38 billion (USD3.41 billion) including CAD380 million debt. If the transaction wins regulatory and anti-monopoly approval Astral – Canada’s largest pay-TV channel provider – will be integrated into the Bell Media division, which was formed in April 2011 following BCE’s purchase of the country’s largest media company, CTV. The gaining of additional broadcasting channels and other assets including Astral’s web-based content is also aimed at furthering BCE’s strategy of offering content across a range of platforms, including Bell Canada’s satellite TV and IPTV services (also offered by sister telco Bell Aliant), over-the-top web access and Bell Mobility’s mobile TV channels. BCE’s CEO George Cope stated at a press conference on Friday that Bell believes ‘TV everywhere is where the market is going,’ and noted that ‘200,000 to 300,000’ of Bell’s cellular subscribers are mobile TV viewers, compared to the group’s approximately 2.1 million pay-TV subscriber base. Cope also stressed that the purchase of Astral puts BCE ‘in a stronger competitive position’ against Quebecor, the parent of pay-TV and telecoms operator Videotron, Bell’s fierce rival in largely-francophone Quebec, as Astral owns the largest line-up of French-language pay-TV channels.

Thanks to TeleGeography for this Article

 

Government allows full foreign ownership of smaller telcos; sets 4G spectrum cap for auction in H1 2013

Canada’s Industry Minister, Christian Paradis, yesterday announced that the federal government will remove foreign ownership restrictions on the country’s smaller telecoms network operators – those with a 10% market share or less in revenue terms – ahead of a crucial 4G mobile frequency licence auction which he said is scheduled for the first half of 2013. Alongside confirmation of the rough timetable for auctioning 700MHz ‘digital dividend’ band spectrum and 2.5GHz-2.6GHz frequencies, the minister also announced that individual spectrum caps will be applied to the upcoming licensing process to prevent the larger, established operators from monopolising the bandwidth. However, the decision stopped short of reserving certain portions of 4G spectrum for newer market entrants, a measure which had been lobbied for by some of the smaller players. A decision on foreign ownership rules was one of the pre-requisites for the launch of the 4G auction, which is aimed at allocating enough frequencies for the larger cellcos, Rogers, Bell and Telus, to expand their Long Term Evolution (LTE) networks beyond the larger urban markets nationwide, while potentially allowing some of the smaller players to enter the LTE segment.

TeleGeography’s GlobalComms Database notes that, under existing rules, all Canadian infrastructure-based telecoms service providers (fixed or mobile, also referred to as ‘telecoms common carriers’) are required to be ‘Canadian-owned and controlled’, meaning at least 80% Canadian direct voting control and 66.66% or more indirect voting share held by Canadians, whilst 80% of the board of directors must be Canadian. An additional clause, that network operators must not otherwise be ‘controlled in fact’ by non-Canadians, has fuelled recurring debates over foreign ownership between the sector regulator, the Canadian Radio-television and Telecommunications Commission (CRTC), and the federal government represented by Industry Canada. The arguments have been polarised by court cases surrounding the arrival of Wind Mobile, financially backed by Egypt’s Orascom Telecom (and now a part of the Russian Vimpelcom group), which ultimately won federal approval. The latest decision from Ottawa appears to represent a final victory over the CRTC’s opposing stance that foreigners should not be allowed to increase controlling shares beyond 49% in any telecoms network operator. In its latest move, the government rejected alternative proposals to either increase the limit for direct foreign investment in all telecoms common carriers, large and small, to 49%; or to remove foreign ownership restrictions completely.

The up-for-grabs 700MHz band was relinquished by broadcasting operators on a national basis by a deadline of August 2011 via the switch from analogue to digital broadcasting, says GlobalComms, which adds that on 31 March 2011 fixed-wireless licences in the 2500MHz-2690MHz band officially became eligible for transition to mobile Broadband Radio Service (BRS) licences (under a conversion process which Industry Canada approved in July 2009). Bell and Rogers, joint owners of the national 2.5GHz-2.6GHz WiMAX network operator Inukshuk, became eligible to convert 2600MHz spectrum to fully mobile ‘4G’ standard to assist with LTE deployment across the country, with the re-allocation to be coordinated with an auction of spare mobile 2500MHz spectrum. As LTE rollouts begin to take priority, Rogers scheduled a switch-off of its WiMAX services this month. Minister Paradis stated in yesterday’s announcement that the new 700MHz/2.5GHz licences will carry rural rollout stipulations to spread the availability of high speed mobile broadband services countrywide, while network roaming and cellular tower sharing regulations will be revised as a further measure to facilitate faster and more efficient service deployment.

The minister said that the government’s measures were intended to improve competition, but the fact that a portion of spectrum was not reserved for smaller or new operators was bemoaned by Wind Mobile’s CEO Anthony Lacavera, quoted by The Globe & Mail, who called the move ‘a total disaster’. Referring to the alternative spectrum cap strategy, he added: ‘It gives the illusion that the competitive marketplace has been strengthened, but it will be a catalyst for consolidation and new entrants will be starved of frequencies.’

We thank TeleGeography for this article

 

Best Practices for Migrating Applications

Application Performance Management (APM) can help you answer questions when migrating applications

  • Will the migration be successful? Will applications perform?
  • How best to execute the migration?
  • How to manage performance once the project is complete?

The cost advantages of consolidating your data center can be significant, but you may have concerns about application performance after the migration is completed.  These 4 steps can ensure that application performance is maintained

Application Performance Baselining.

Before migration to a consolidated datacenter, characterize application usage and behavior. Data collected by APM solutions can help to accurately size the new infrastructure, eliminate pre-existing performance problems, and determine which applications are suitable for migration.

Application Dependency Mapping.

A clear understanding of the intricate front and back end client-server relationships is vital to executing the migration since physically separating highly dependent application tiers can cause serious performance degradations (or in some cases, complete failures). Ideally, clear run-time dependency maps should be automatically assembled from the APM instrumentation already in place from the baselining exercise.

Application Migration Planning.

Once the applications suitable for migration have been identified and their dependent components reviewed, predictive analysis on key application transactions should provide accurate insight into post-migration performance. The models used for this analysis are driven by a few key parameters of the infrastructure, as well as application profiles captured from the live environment (before the migration).

Post-Migration, Production Monitoring.

After migration, it’s important to verify that performance objectives are met on an on-going basis, and when they are not, why not? This is particularly important when a new department or service provider is involved, for obvious reasons. Who is responsible? What to do? The most meaningful way to monitor application performance is from an “end user transaction” perspective rather than solely from a resource perspective. APM technologies can make it easy to see individual user transactions for multi-tier applications through SSL, through Citrix sessions, across virtual and physical systems, and to highlight specific database or web queries.  When considering how to monitor application performance from the end user’s perspective,  this blog post “Making Sense of End User Experience Monitoring” may be useful

By implementing best practices, this customer and many others have achieved success

Thanks to OPNET APM Solutions for sharing this article

 

How to Build Strong Teams with Four Generations in the Cubicle Workplace

Ottawa Regional Contact Centre Association

  • Thursday March 29, 2012 – Nepean Sailing Club
  • Susan Haywood, Human Resource Blueprints

Believe it.  Different generations think and work in different ways.  And today, there are four generations in the workplace.  Now add that to the cubicle setting in a contact centre and you could have the perfect recipe for complete disaster!

Join us March 29th and learn how your organization can forge a strong and cohesive team across all of these generations. What policies and practices will attract the younger generations and also benefit and recognize your more seasoned employees?  How can the generational diversity in your organization be leveraged? And, learn effective management techniques to use with each generation to engage motivate and ensure performance and growth.

Susan Haywood is a human resources professional with over 15 years experience managing in government, not-for-profit and corporate environments.  She has worked with clients to solve problems in all areas of HR, including performance managements, leadership development and selection and recruitment. Her clients are spread across Canada, the US, Europe, the Middle East and Africa.

Date: Thursday March 29, 2012
Time: 2:30 pm – 3:00 pm – Registration and Networking
3:00 pm – 4:30 pm – Presentation
Location: Nepean Sailing Club, 3259 Carling Ave. Ottawa
Cost: ORCCA Members – Free
Non-members – $30 if you are working within a Contact Center
Vendors Must be a sponsor to attend

RSVP to info@callcentres.org. Register early, space is limited.

 

Visibility and Application Performance Management

There is no easy way to troubleshoot network problems when they occur but to solve them visibility is crucial, if you want to be able to solve the problem.  To gain visibility we use management tools that harvest and collect data to see how things are going.

Long Term Packet Capture allows you to see what was happening leading up to a problem to see back in time to see what is really happening around the problem.