Infosim® Webinar- Best Practices NCCM With StableNet®

Infosim Global Webinar Day

July 24th 2014

Best Practices & Live Demo on NCCM with Infosim® StableNet®

Infosim's John OlsonJoin John Olson, VP Technical Services Americas, for a Webinar and Live Demo on Network Configuration & Change Management (NCCM) with Infosim® StableNet®.

This webinar covers a number of best practices for NCCM, including:

  • Enabling of Real-Time Configuration Change Detection
  • Service Design Rules Policy
  • Auto-Discovery Configuration Backup
  • Regulatory Compliance Policy
  • Vendor Default and Security Access Policies
  • Vulnerability Optimization and Lifecycle Announcements

Register today and reserve your seat in the desired timezone:

APAC, Thursday, July 24th, 4:00 pm – 4:45 pm SGT (GMT+8)
EUROPE, Thursday, July 24th, 3:00 pm – 3:45 pm CEST (GMT+2)
AMERICAS, Thursday, July 24th, 3:00 pm – 3:45 pm EDT (GMT-4)

A recording of this webinar will be available to all who register!

Infosim® is a leading manufacturer of automated Service Fulfillment and Service Assurance solutions for Telcos, ISPs, Managed Service Providers and Corporations. Since 2003, Infosim® has been developing and providing StableNet®, the leading unified software solution for Fault, Performance and Configuration Management to Telco and Enterprise customers. Infosim® is privately held with offices in Germany (Wuerzburg – HQ), USA (Austin), United Kingdom (Cambridge) and Singapore.

Thanks to Infosim for the article.

StableNet Telco: Transformation to a Unified OSS Management

Peter Moessbauer, Strategic Alliances Manager, Infosim, discusses cost effective network management

Service provider networks have grown into highly complex islands of infrastructure from multiple vendors, covering multiple technologies – each with its own management system. Complexity is making it harder and more costly for service providers to create, deploy, provision, monitor, control, troubleshoot and bill services effectively and quickly enough to stay ahead in today’s intensely competitive markets. The situation will worsen only as fixed-mobile convergence progresses and end-users increasingly demand tailored packages of services available anywhere, anytime and on whichever device they choose.

Telco fix and mobile network management, IT-Systems and Application-Services-Management are more and more converging into integrated Services Quality Management, as whole End user services require services assurance.

In case of services outages or performance degradations (current and upcoming) the root cause has to be instantly identified to allow for rapid service restoration – all about to limit the impact on business revenue streams and reputation.

Operations Support Systems (OSS) enable the service providers to manage their networks and the end-user services they provide. Being deployed over decades, the OSS installed performs these tasks in a more or less efficient way.

Controlling thousands, if not hundreds of thousands of network and IT components, the OSS are the critical mechanism for turning Telco infrastructure investments into revenue.

Yet nearly all OSSs are highly fragmented, built up piecemeal over the years by adding a variety of systems from vendors of all types, to meet the needs of the moment. And each provider may have 1,000’s of individual applications that must work together to support the management of network and services. Against this background, a fundamental question must be asked: Is the current process of building, maintaining and operating OSSs sustainable in the coming years?

To secure their future, service providers must address key issues as they search for improved efficiency in their operations and advanced services that will win lucrative new revenue streams. Converging services and new technologies, customers expect a set of fully integrated services tailored to their needs, regardless of their location or the devices they are using across a converging set of technologies and media.

Service providers being able to deliver converged packages at the expected services quality will have a strong competitive advantage over those selling single, isolated services.

How is Infosim addressing these Telcos challenges?

Infosim, based in Germany are providing the solution StableNet Telco to gain the real time network, IT-services, system status and the performance visibility Telcos require for their services operations and IT management teams, to be able to provide and ensure most efficient services at targeted quality.

Infosim Stablenet Telco

Key challenges addressed and solved by StableNet Telco are:

  • Gain holistic Services status e.g. from Telco networks, LAN, WAN, Load balancers, Firewalls, IT-Server, VoIP systems up to Web-Server and IT-Application-Server installations by one vendor agnostic management solution.
  • Gain this Services visibility by a real integrated management solution, running on one consistent services data model, as a key element – instead of a zoo of multi tier and multi silo management tools, bundled by marketing.
  • Automate your Services and IT Infrastructure Management with automated discovery, automated best practices monitoring, reporting and actions, which allows reliable security in developing and providing new services.

At present every operator and CSP around the world is being challenged to increase their revenues. We keep hearing about voice revenues declining and for years we have been waiting for data revenues to increase to make up the short fall but that hasn’t happened. The solution is to provide new services, but a major challenge is deliver the required service quality level, to cut down on down time and on overall costs.

How can StableNet Telco be utilized to help on this?

One key benefit of StableNet is that the proactive management of new revenue increasing services can be rolled out more safely and much quicker, as the monitoring and ensuring solution services are short term available at less cost.

For example having StableNet Telco integrated services management earlier on new services deployment, allows for handling of hotspots before bad performance affects your business.

Another point is the ability to identify the source of a problem in real time, which allows instant fast troubleshooting (as most time is spent on searching the cause of the issue).

This cuts down on ‘mean time to repair’ (MTTR). Minimizing downtime expands the Telcos service availability and it has a direct, positive impact on the revenue.

It is always good to answer yourself the question on how much a 1/2 hour downtime or degraded services will cost your organization in revenue – and on what countermeasures you have taken to reduce this in time and cost?

How is this implemented by StableNet Telco?

When deploying new Services, it is usually a challenge to get services management for the converged network and ITenvironments in place in time.

Infrastructure components like IP/WAN, MPLS, mobile networks, VPNs, LAN, VoIP, IT-Systems, up to business processes need to be brought under one hat to allow for efficient services management.

StableNet Telco is setup to perform integrated and automated services management from fix and mobile networks, IT-infrastructure and IT-systems up to Telco services.

The StableNet Telco solution is different as it integrates 3 solutions and functional areas into one product, covers the integration of heterogeneous and converged infrastructures – and key for operability, it is based on one common data model:

To handle this StableNet Telco does support key Telco and IT requirements out-of-the-box

  • Key elements as listed below are available as today:
  • Multi technology and multi vendor device and systems support
  • Automated Root Cause and impact analysis
  • Auto-discovery on the MPLS, IP- and IT-infrastructure and on inventory DBs,
  • Single point configuration, system aided services modeling support
  • SNMP v1,2,3 parallel operation,
  • non-SNMP data like CSV, SQL/JDBC data base integration, CORBA, MTOSI, Web 2.0
  • Full IPv4 and IPv6 support
  • Distributed online and off-line agents,
  • Multi-tenancy, time-zone / business hours / maintenance window support
  • Vendor independent configuration and policy management
  • Vulnerability and EOL/EOS (End of Live/End of Service) support
  • Telco grade operations support features

The 3 functional areas can be used as single product, or separately to replace legacy solutions gradually as required by your operations, this provides a matchless synergy for your next generation management solution.

StableNet Telco does identify Hot Spots, Bottlenecks, and capacity trends, outlines SLA trends to pro-actively prevent upcoming issues before they hit and provides solid documented information, allowing to do right-sized investments at the right spots.

It also does document Services Quality by automated, comprehensive reports for your target users in a proactive rather than reactive way.

In addition the possible direct integration of Telcos existing Business Process Monitoring with StableNet in a most easy and efficient way, will allow including BPM into overall Services-Views, providing holistic overviews on services and infrastructure.

How can an additional investment in StableNet Telco be justified, as many Telcos do have already a zoo of OSS installed – and had spent a fortune on this?

First, the roll out of new services within converged fix, mobile and IT-Infrastructure would, does require large efforts and investments into the expansion of existing, usually silo based OSS.

This could be even regarded more like a “patchwork”, as legacy OSS are not suited well for the required enhancements and in multiple cases it might be not even practically possible.

It is much more effective and cost saving to deploy a 3rd generation NG OSS solution like StableNet Telco, which was designed for such tasks and future roll-outs of new services. For Telcos who fear the risk of a change to new services management, StableNet Telco could be operated in co-existence with existing OSS and once regarded as safe, the legacy OSS could be stepwise phased out.

Second, maintenance cost reduction is a key area for Telcos, who usually have to spend maintenance fees for multiple management systems, parallel in place. StableNet does help to cut costs as this 3 in 1 solution does not cost for three. Just by this cost reduction, an investment in StableNet will pay off in usually 2-3 years.

Infosim Stablenet TelcoStableNet Telco is a future proof integrated services management platform that covers the Telcos requirements in a cost effective and most professional manner.

Thanks to Infosim for the article.

StableNet® Enterprise- Automated IT Management & Business Service Assurance

Infosim StableNet EnterpriseBusiness Critical IT

Current and reliable data is a crucial for making solid strategic and operational decisions. This data is the foundation for budgeting, forecasting, analyzing, reporting and lastly improving your business. Intelligent solutions are necessary to drive cost reduction, enhance resiliency and raise user experience. Solutions must work seamlessly across enterprises as well as business units.

Three Solutions – One software

StableNet® incorporates Fault Management, Performance Management and Configuration Management on a single platform. Not only this reduces the total costs of ownership (TCO), but also increases synergy effects between the three solutions, and it shortens the time to value and market.

StableNet® Enterprise provides end-to-end visibility into the IT infrastructure. This guarantees smooth and stable network operation. Bottlenecks can be localized and eliminated proactively so that link overload and connection losses can be avoided. This leads to an improvement of network efficiency and a reduction of costs at the same time.

Three Solutions – Various Applications

StableNet® provides game changing economics . It is a one-stop solution to virtually manage all needs of your organization:

  • Network Management
  • Server Management
  • Application Management
  • VoIP Management
  • Business Process Management
  • Report Management

StableNet® integrates Fault Management (FM), Performance Management (PM) and Configuration Management (CMBD) on one single platform. This innovation reduces capital and operational expenses. StableNet® Enterprise facilitates the optimal utilization of your network’s capacity at the highest possible level of stability. Infosim solutions integrate seamlessly into existing network management systems.

Real Time & Long Term Reports

StableNet® includes an advanced service level management (SLM) and reporting system for networks, servers and applications. This provides network operators the flexibility to collect and report the KPIs that are most important to them and their customers.

StableNet® runs 24/7 and identifies and reports on IT infrastructure performance and events on a real time basis. In addition, the software performs historical reporting to identify long-term trends.

  • Understand the quality of service provided to end users
  • Increase business revenue by reducing outages that directly affect business operations
  • Increase customer satisfaction and loyalty by ensuring that services used directly by consumers are responsive and available whenever required
  • Plan proactively to meet future business requirements including workload volumes and necessary service levels
  • Increase ROI on IT assets by balancing workloads and obtaining the highest levels of component utilization while still meeting service level requirements
  • Reduce or eliminate penalties associated with contractual commitments to meet specified service levels

StableNet® provides a highly flexible reporting engine. All reports can be fully customized to best meet specific requirements. A graphical report designer is included, which allows the creation of reports in simple point-and-click fashion. StableNet® supports PDF and HTML formats. Reports may be forwarded on schedule, i.e. with hourly/daily/weekly/monthly output or on-demand as desired.

SLA Reports

SLA reports document the network operator’s delivery against contractual obligations. They are often less detailed than performance reports and only show performance at the service layer; lower layer information such as the underlying transport network are usually not included.

Usage Reports

Usage reports show utilization, volume and throughput with baselines, top N, and trends. Going beyond monthly totals to provide time lines can help users understand peak and off-peak loads. In addition, it assists in sizing the network correctly to meet actual demands.

QoS Reports

QoS reports help the customer understand performance and usage per Class of Service (CoS). This is important in converged networks like IP based RANs. For best performance results QoS reports include information necessary for correct classification as well as application traffic tuning.

Root-Cause and Impact Management

StableNet® provides automatic root cause analysis (RCA) and service impact management for networks, systems and services. Hereby, engineers can focus on service-affecting events and prioritize them at the same time.

StableNet® uses a combination of threshold monitoring, SNMP trap processing and syslog processing to perform authentic problem analyses in real time. Events are correlated by the buit-in RCA subsystem without the need to write and update correlation rules. Alarm dashboards and notifications are enriched with business and service information. This provides NOC engineers with understandable and actionable information.

Extensive reporting capabilities provide invaluable data for network planners and network managers.

StableNet® integrates with existing management applications and 3rd party applications. For example, if a trouble ticket application is used to track problems and resolutions, StableNet® integrates with the application to open a trouble ticket upon failure detection and close it automatically upon clearance of the failure.

  • Correlates root cause events automatically without coding or updating rules
  • Enriches alarm information and dashboards with business impact information
  • Provisions alarm monitors for all relevant KPIs of all network assets automatically
  • Supports integration with SMS, pager, email, trouble ticket and script execution on alarm events
  • Provides best-in-class event reports and statistics
  • Provides a real-time status dashboard of all assets and services

Configuration Management

Accurate inventory is essential to any IT department. However, accurate inventory depends on a single trusted repository. StableNet®’s discovery capabilities have powerful and flexible tools that allow you to determine exactly what to be monitored, and how the sub-elements will be labelled and grouped. These capabilities make it possible to initiate automatic data collection, threshold monitoring and reporting on discovered elements.

StableNet® performs topology discovery in the managed network. During the discovery process each managed device is probed to determine its configuration and its relationship to other managed elements. StableNet® creates instances and dependency models with this information. This simplifies event correlation: there are no rules to be programmed and the event subsystem guarantees that critical problems are always identified.

The discovery automatically finds network devices and network topology. The discovery consists of two layers, the device discovery and the topology & network discovery.

The StableNet® activation module (AM) is an incorporated provisioning engine and a pluggable orchestration layer. The built-in provisioning module uses XML JOBs to create, read, update and delete (CRUD) configurations on networked elements. The pluggable orchestration layer gives users the flexibility to optimize the AM according to their project and site-specific particularities. The optimization can be of technical nature, relate to business processes or be budgetary.

The key benefits of device configuration XML JOBs is to allow the predefinition of JOBs for recurring tasks in XML format. The actual JOB may be configured with respective parameterization using a dynamically generated graphical user interface (GUI).

StableNet® & ITIL®

Businesses prioritize service delivery, support processes, and they define the appropriate workflow to gain competitive advantages. The standard guideline for this is ITIL®. Hence, StableNet® supports various ITIL® processes in the configuration management and service delivery sector.

The two critical core sectors of ITIL® are Service Support and Service Delivery. The first one, Service Support, focuses on daily operational management and support, and consists of these six processes:

  • Service/Help Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Change Management and
  • Release Management

However, Service Delivery focuses on the delivery of IT services from a long-term perspective. The sector consists of the following five processes:

  • Service Level Management
  • IT Financial Management
  • Capacity Management
  • Continuity Management and
  • Availability Management

StableNet® Enterprise contributes to cost savings and increases your IT departments ability to respond to changes in the business environment efficiently by supporting ITIL® processes such as fault detection, reporting and performance monitoring. The table below shows ITIL® processes in comparison to the StableNet® Enterprise feature set.

Thanks to Infosim for the article.