VoIP Management Overview
There are any number of VoIP management solutions available in today’s market place. However, when you start to drill-down into the capabilities of these tools they tend to focus on the performance elements of your network infrastructure and associated VoIP metrics (e.g. RTT, RTD\Latency, Packet Loss, Jitter, Moss, R-‐Factor etc.) , assumptions are made on infrastructure and fault management being in place, so it is vitally important to assess the complete picture of your solution requirement before selecting the choice of tool to be deployed. VoIP monitoring lies central to this, as VoIP downtime and poor VoIP performance directly impacts such things as business performance, profitability and revenue. Achieving a consistent level of quality on VoIP calls requires multiple dependent components working properly, thus the importance of a monitoring system that correlates the infrastructure, performance, and fault management into an integrated End-to‐End view is vital.
In order to manage a VoIP solution End‐to‐End you need to monitor the hosting environment, (e.g. CUCMs, V.Rec, V.Mail, V.Gateways, SIP Trunks, etc.) the WAN (e.g. CE Access Routers, Core WAN if you’re an ISP\MSP), and the end user locations. It is then vital that you on‐board the identified components to best practice processes in order that you start to build up the End-to-End visibility of your VoIP managed service solution. Once the physical device component infrastructure has been on-boarded and tested (e.g. SNMP trap, syslog collection, Netflow, etc.), for accuracy around the fault and event management, you can then build your performance measurements & reporting requirements based on Service Level Agreements (SLAs), Key Point Indicators (KPIs), and threshold alarm management criteria for proactive management purposes.
Having End-to-End visibility of your VoIP solution is vital when troubleshooting issues and potential problem areas, as assuring a great customer experience can no longer be assessed simply by having green LEDs on a dashboard. StableNet® is a unified End-to-End Service Quality Management platform and therefore, takes a customer-centric approach to the service assurance monitoring infrastructure, performance, and fault management in a single solution. A unified management approach significantly cuts the time it takes to analyze complex issues in the managed environment. Best practice on-boarding reduces time to operate and assures rapid fault identification with root-cause-analysis (RCA), unique to the StableNet® architecture.
Infosim StableNet® is the only all-in-one unified End-to-End Service Quality Management tool capable of delivering and visualizing a complete End-to-End VoIP service solution monitoring system in a single product that has proven ROI (Return-‐On-‐Investment) in reducing capital (CAPEX) and operating (OPEX) expenditure, with conceivable savings in customer service credits thru reduced MTTR (Mean-Time-To-Repair), and increased service availability.