8 Application Troubleshooting Timesavers

How often have you been told the network is at fault, when your gut tells you it’s an application issue? The primary challenge is determining where to look. If this sounds all too familiar, you’re in good company.

In the recently released Sixth Annual State of the Network Global Study, 68% of network pros identified isolating the problem origin as the toughest challenge when troubleshooting applications. Additionally, application problems eat up a lot of time. According to IT analyst firm TRAC Research, teams spent on average 46.2 hours per month in war-room meetings getting to the bottom of application outages.

In this article, we’ll explore eight critical capabilities you need in your performance monitoring solution to stay on top of application performance challenges, improve troubleshooting accuracy, and reclaim lost time in your day. The following chart looks at each monitoring component’s benefits and function, as well as showing the feature in action.

1) View service delivery enterprise-wide

Quickly evaluate overall performance

Why:

  • This is critical for assessing performance across an organization, business units, and locations.

What:

  • Dashboard views provide an aggregated and immediate understanding of the health of services alongside underlying applications, network, and infrastructure components.
  • Couple with logical workflows to determine problem scope and severity and to perform root cause analysis.

Where:

2) Baseline your unique network environment

Utilize baselines to set alerts for your network

Why:

  • By establishing what’s typical for your network today, you can determine what is atypical in the future.
  • Spot issues before they become serious and triage response based upon the severity of the deviation.

What:

  • Baseline service delivery components to spot when conditions arise that might be detrimental to overall application performance.
  • Track any metrics seen by the end user, such as propagation delay, response times, and errors.

Where:

3) Understand application connections via dependency maps

Which apps are fighting for resources?

Identify all components associated with app delivery

Why:

Learn how network devices are connected and where to troubleshoot when issues occur.
Ensure all application components are successfully migrated when moving to new environments (i.e. virtual, cloud, or new datacenter).

What:

Automate discovery and mapping of application interdependencies based on communications data and application tier-to-tier interactions.

Where:

Where in the Observer Platform.

4) Integrate performance perspectives

Pinpoint problem source by network, system, or application

Why:

  • Gain quick root-cause analysis by having metrics for all potential problem causes at your fingertips.
  • Improve performance optimization by understanding how application, network, and infrastructure affect each other.

What:

  • Establish aggregated views of application, network, and infrastructure via polling technologies and packet capture.

Where:

5) Correlate performance variables

Performance Reporting

Understand relationships and identify root-cause at a glance

Why:

  • Eliminate finger-pointing between IT silos by ruling out potential problem causes.
  • Boost troubleshooting accuracy by viewing relationships between variables and isolating the actual cause—not the symptom.

What:

  • View multiple variables in a single correlative graph, allowing relationships between various performance conditions to be easily identified.

Where:

6) Streamline troubleshooting with expert analytics

Easily locate point of communication breakdowns

Why:

  • Save time automating exhaustive manual processes and obtaining potential solutions.

What:

  • Provides immediate real time and post capture intelligence for TCP, UDP, UC, VoIP, and wireless traffic.
  • Uses graphical experts, such as MultiHop and Connection Dynamics, to automate locating problem packets or communication failures.

Where:

7) Assess applications in-depth

Are users and apps getting along?

Investigate logically from high-level to the problematic transaction

Why:

  • It’s necessary to get to the bottom of an application issue and provide effective intelligence to the appropriate IT team.

What:

  • Application-specific transaction, error, and request data let you know application conditions and where degradation is occurring.
  • View application error conditions alongside response time to understand what is causing an application to break down.
  • Generate application-specific reports meaningful to other IT teams.

Where:

8) Proactively configure triggers and alerts

Which apps are fighting for resources?

Configure alerts to stay ahead of problems

Why:

  • Intelligently configured alarms are key to getting out ahead of the curve and spotting issues before they impact users.

What:

  • Customize alerts to your environment based upon benchmarks.
  • Trigger pre-defined actions to occur when network conditions are met, making management simpler and more predictable.

Where:

Use these guidelines as a starting point for mapping out and evaluating what performance monitoring solution will meet your network team’s needs and ensure you stay ahead of pressing application challenges. Your time is too valuable to spend in application outage meetings. Check out additional resources on monitoring application performance.

Thanks to Insight IT News & Views for the article.

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