|Is your old VoIP or PBX system rapidly approaching the end of its life? Your network has changed substantially since its deployment many moons ago, making this an ideal time to investigate new VoIP systems and ensure your existing monitoring solution can keep pace with the upgrade. In this article, we discuss five critical areas for consideration to determine whether your monitoring tools can keep pace with the new demands of a VoIP upgrade|
Supporting more than one IT team: If you’re shifting from a traditional PBX system to a VoIP solution, chances are the system will be managed by more than one team. While you might live and breathe packet-level details, the voice team is accustomed to metrics like jitter, R-Factor, and MOS. Can your monitoring solution provide VoIP-specific quality assessments plus packet and transaction details for problem resolution?
Addressing configuration challenges: In rolling out large VoIP deployment systems, device and system misconfigurations can get the best of even the most experienced network team. Have you hired VoIP consultants or is this a DIY project? If the ball’s in your court to bring VoIP to the desktop, check out this tech advisory and quickly run through the pre-deployment and monitoring capabilities needed for successful implementation.
Isolating the root cause: Have you ever seen users or departments experiencing bad MOS scores only to ask yourself, “Now what?” How do you quickly navigate to the source of the problem? It’s more than exonerating the network. Your solution should let you isolate the source of quality problems. Does your solution allow you to determine whether the call manager or a bad handset might be at the root of your VoIP frustrations?
Supporting multi-vendor installations: Many larger IT environments are now implementing VoIP solutions from multiple vendors. For example, you’ve already rolled out Cisco® to the desktop, and have been tasked to deploy Avaya® to the call center. Does your analyzer provide detailed tracking for multiple vendors? Has your monitoring solution been configured to understand the differences in how each VoIP system handles calls? Without this support, you may be forced to toggle between multiple screens to troubleshoot or reconcile various quality metrics to assess VoIP performance.
Understanding the changes in the environment, ensuring rapid problem isolation, tackling potential configuration challenges, and assessing your solution’s support for multiple vendors are the keys to ensuring a successful rollout. Below you’ll find great resources to take that next step in understanding VoIP monitoring.
- VoIP Monitoring and Troubleshooting Primer
- Tech Advisory: Implementing Unified Communications
- Managing VoIP and Videoconferencing Performance